Shipping Policy

At Eatsmart, we understand the importance of timely and reliable delivery. That’s why we’ve created a shipping policy designed to meet your needs.

• Order Processing:
• Once you place your order, it will be processed within 1-2 business days. During high-demand periods (such as holidays or promotions), processing times may extend slightly, but we will keep you informed.
• Orders are processed Monday through Friday, excluding public holidays.
• Shipping Time:
• Domestic Shipping: For orders within Pakistan, we partner with reliable carriers to ensure your products arrive within 3-7 business days from dispatch. In case of any delays, you will be notified via email.
• International Shipping: For international customers, delivery typically takes between 7-15 business days, depending on customs clearance and local postal services in your region.
• Shipping Fees:
• Shipping costs are calculated based on the destination and weight of the products in your order. These charges will be clearly displayed at checkout.
• Free Shipping: We offer free shipping for domestic orders. International orders may not qualify for free shipping, and customers are responsible for any customs duties, taxes, or additional fees required by their country.
• Order Tracking:
• After your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment status directly with our shipping partners.
• Special Conditions:
• Eatsmart is not responsible for delays caused by unforeseen circumstances such as weather, shipping carrier disruptions, or customs clearance delays. If your order is delayed or lost, we will work with our carrier to resolve the issue.
• In the event of a shipping error (wrong product delivered or damaged goods), please contact our customer service within 3 days of receiving your order.